About / FAQ
About
Nanook daily updates its catalogue of set sale collectable records from around the globe.Part of this catalogue is also available through other major sites at higher prices due to these parties fees.
Grading
All items are in near mint (nm) condition (highest grade), unless stated.When 2 grades appear, cover is graded first, then record.
Conservative European grading is used: ss - nm - ex - vg - g, with (+) or (-) indicating slightly better or worse for each grade below nm. Nanook does not sell bootlegs, cd-r's, record club issues or fakes/ copies unless clearly stated in description.
Abreviations as follow:
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Browsing & searching
You can search from the above [simple] or below [advanced] forms or browse through genres or record labels.Also fee free to send your wants via email.
Nanook uses the web standards and is HTML5 valid.
Ordering
Add items to your shopping bag by clicking on the Add to bag record sign, get immediate 1st class airmail postage costs, review your order and get order confirmation and invoice through email. That's it. Depending on your chosen way of payment, order confirmation is sent to you immediately (paypal) or within 48 hours (other ways).If you do not wish to register on the site but still want to order, you can also do it via email to nanook@stones7.com (you will have to cut and paste line by line any item of interest though). Keep in mind that registering is free and your personal datas guaranteed not to be shared, rent, sold, given away, etc, to any third parties; they are strictly for the use of processing orders.
Payment
Nanook Records offers instant payments via Paypal once you have confirmed your order.Else, following your confirmation of the order, you have one week* to send payment in either Euros €, US$, or GBP £ through either:
- Paypal (no extra fees)
- Bank wire (in € for Europeans only)
*Unpaid orders are automatically cancelled after 1 week.
Dispatching and delivery
All records are packed strong and sent out of their covers to avoid any risk of seam splits during transit.CDs are sent without standard jewel boxes to avoid unnecessary weight / costs.
Orders are dispatched the next business day from France, an email notification is sent by then.
You can log in anytime and follow your order status.
You are welcome to leave a feedback when you have received your items.
Frequently Asked Questions
- Do you have a refund policy?
I do. If you find out that items are not as described (despite a 30 years collecting experience, an error can happen), let me know details as soon as possible here.
- What about postage costs ?
Immediate 1st class airmail postage costs, including or not registration, are directly computed so you will have no surprise there.
- What if I lost my password?
Your password can be sent to you via email anytime : ask for it here.
- Do you buy or trade records?
I love to trade. I mainly look for rare and unusual 7"s by the Rolling Stones. Feel free to send me detailed lists in text via email.
- Can I send you my wants?
Sure you can! Please use this form. Make sure your wants are as concise as possible, and give wanted prices for minimum condition.
You may also want to be notified by email when a new item by your favorite artist(s) comes in.
Privacy policy
We collect the necessary contact information to administer your order and/or requested email notifications, which may consist of your email and/or address.This information is strictly used for processing orders and internal record keeping, and we are committed to ensuring that it is secure.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your email information to send you promotional information once or twice a year, or more if you asked for it (favourite artists notifications).
You can edit your account anytime by logging in on the site's member page, or delete it by simple request to the webmaster here.